Frequently Asked Questions (FAQ)

Frequently Asked Questions

Q: Do you deliver all over Pakistan?
A: Yes! We deliver to all cities across Pakistan.

Q: What is the delivery time?
A: Delivery takes 2-5 business days depending on your location.

Q: Is Cash on Delivery (COD) available?
A: Yes, COD is available across Pakistan.

Q: Is there free delivery?
A: Yes! Free delivery on all orders over PKR 2,000.

Q: What is the warranty period?
A: All products come with a 14-day warranty against manufacturing defects.

Q: How do I return a product?
A: Contact us via WhatsApp with your order number within 7 days of delivery.

Q: Can I return a used/installed part?
A: No, we only accept returns on unused items in original packaging.

Q: Are your parts original/genuine?
A: We offer high-quality parts that meet or exceed OEM standards.

Q: Which brands do you carry?
A: We carry parts for Samsung, iPhone, Xiaomi, Oppo, Vivo, and more.

Q: How can I contact Prime Parts?
A: You can reach us via WhatsApp for the fastest response. We're available 9 AM - 9 PM, Monday to Saturday.